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Frequently Asked Questions
Are you a factory or trade company?
We are a trading company established in 2015, partnering with highly experienced and qualified Chinese manufacturers in the machinery and metal casting industries.
What is your typical delivery time?
Lead times generally range from 15 to 45 days. This depends on the specific product type, chosen shipping method, and part availability.
What are the accepted payment terms?
We accept T/T, L/C, Western Union, and Cash. Typically, a 30%-50% deposit is required upon contract signing, with the remaining balance due before delivery.
Do you provide assistance with equipment installation?
Yes, we provide comprehensive online installation training services to our customers free of charge.
What kind of after-sale service do you offer?
All products come with a 12-month warranty. We provide immediate technical advice and solutions for any operational issues, and guarantee a long-term supply of high-quality wear parts.
How can I obtain a free quotation or customization service?
Please send your inquiry via message. Our sales management team will review your requirements and contact you within 24 hours to provide a tailored solution.