Frequently Asked Questions
1. Are you a manufacturer or trading company?
We are a specialized factory with more than 15 years of industry experience.
2. What is the typical delivery time for orders?
Generally, the delivery time is 15-30 days. As we provide customized services, we confirm specific timelines with customers when orders are placed.
3. Do you provide samples for quality verification?
Yes, we provide samples. The sample charge depends on the complexity of the part; standard samples with minimal machining are often provided free of charge.
4. What are your payment terms?
Our standard terms are 30% T/T in advance, with the balance due before shipment. Other terms can be discussed during order confirmation.
5. How do you guarantee product quality?
We implement a strict quality control process: Incoming material checks (IQC), in-process inspection during production (IPQC), final inspection of finished goods (FQC), and a 100% pre-shipment inspection.
6. Can you work with customized design drawings?
Yes, we support various formats including DWG, DXF, IGES, STEP, and PDF. We can also sign an NDA before you send sensitive drawings.